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What makes up successful communication?

  • We all know how to connect. We also may not realise that speaking in public is a big deal for most of us. In recent surveys on the things adults fear, it tops the list.  The pain of avoiding these situations can have far reaching consequences: we may miss out on promotion, an increase in income or giving a presentation that would help people. Some people will miss the opportunity of speaking at their own wedding, so great is the fear. I’ve just trained a charity CEO and her team: their work depends on getting their message across.
  • Don’t we all know how to listen? We do, of course we do. But the thing is, that very often we don’t practice it. I fall off the wagon all the time. Truly active listening, is about doing nothing else. It is really about attention. When we are able to fully attend to something and truly hear what is said (and unsaid) we can prevent all sorts of trouble.
    • Mental health is supported, isolation is prevented, individuals know that they are valued in practice: staff are happier and progress with you.
    • Reduce staff sickness, stress related absence and costs of conflict.
    • Ensure listening is of the best: good ideas or solutions are not lost in translation; mistakes are prevented and clients relationships grow to be strong.
  • Resolve conflict at work: bring difficult relationships to the table so that they can move on and colleagues affected by the dreadful atmosphere can breathe a sigh of relief.  Employing a mediator offers staff a confidential process where the mediator has no stake in the outcome. Mediation will not be easy, but it will give people a chance to be heard, understood and have a difficult, but necessary conversation. Very often though stressful, it s hugely illuminating for those involved and has a very high success rate.