- Find the courage to be yourself. It’s not just you: speaking in public is a big deal for nearly everyone. Feel the fear and speak anyway: I know what it takes.
- We all know how to listen. We do, of course we do. But the thing is, that very often we don’t practice it. I fall off the wagon all the time. Truly active listening, is about doing nothing else.
- Resolve relationships at work. Mediation will not be easy, but it will give people a chance to be heard, understood and have a difficult, but necessary conversation. It can feel stressful, but often is hugely illuminating and relief-inducing for those involved and has a very high success rate, (c. 85%).