Listening at work

‘Everybody we meet is fighting a battle we cannot see.’

Three minutes is all it takes.

I’ve lately been leading wonderful days in ‘active’ listening skills at work. It’s a natural development of work I do as a mediator, and my passion for everyone to get heard.

People with great listening skills will help prevent: staff disputes, mistakes, stress related absence, high staff turnover, complaints… the list goes on.

Good listeners create: others who feel empowered to lead, trust they are valued, are confident to speak more, support each other, stay loyal to the organisation, do better business. We know that a happy organisation is based on good relationships.

On these workshops the focus is on: what gets in the way of listening well, the traps we all fall into and what we can do instantly to listen like we mean it, creating authentic connection. People gain insight and lots practical experience of how empathy with others (and ourselves) works to benefit everyone.

With one in six of us is currently coping with a mental health challenge of some degree: this work addresses a real need, for people to be heard as they are. We know that to listen without an agenda of our own is a true discipline and a gift to others.

Reality check of how we listen in reality, not how we think we do. Everyone who interacts with people should do this!” 

Better listening between your people will:

  1. Build meaningful skills that contribute to real (not superficial) communication between staff and with customers.
  1. Contribute life skills that support them to grow, lead and develop each other. People will know each other more authentically by the end of an experiential day.
  1. Look after mental health: people are empowered to find solutions by being heard by each other; they will stay where they feel valued. Business benefits.

Once learned, these are skills for life, which leaders model for those they manage.

“A well structured, well thought through session that really helped me let go of concerns around ‘how to give an answer’ and highlighted the value of ‘just’ listening.” 

Details of listening workshop and outline on request. 

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